Frequently asked questions
Quick answers about tickets, refunds and how to publish your event. If you need to talk to the organizer of a specific event, use the help center.
This can happen for a few reasons:
Your inbox is full. Free up space in your email. You can still see your tickets anytime in My tickets with the same account you used to buy.
You mistyped your email when buying. If you wrote the wrong email, write to us at soporte@accessly.cl, from the correct account if you can. For security, we'll ask for some details to verify the purchase before resending the ticket or QR code.
The message landed in spam or promotions. Check there before asking for a resend.
Need the QR code again? Once we verify your order, we can resend the email with your tickets or point you in the right direction. For matters that only the organizer handles (name changes, event policies), use the help center and choose the event.
Accessly doesn't process or approve refunds. Each organizer sets its own policies and deadlines; only they can confirm a refund or a change.
You can contact the organizer directly from the help center by searching for your event. We act as a technical bridge (secure messaging), but the decision on refunds is always the organizer's.
If the event already happened or you can't find it in the search, check My tickets and your purchase confirmation email.
Accessly is built so you can publish your lineup, sell tickets and run event day all in one place. If you're an organizer or want to become one, you can start creating an event or, if you don't have access yet, request organizer access.
If you'd like us to help you create it or show you the platform, leave us your details and we'll get in touch.